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Search term: telephony. 2 results

    Number of agents in call center

    The calculator works out number of call center agents using Erlang C formula for given call load and service level.

    Call center agents numberCreative Commons Attribution/Share-Alike License 3.0 (Unported)
    • VOIP call bandwidth

      The calculator works out bandwidth required to handle given number of VOIP calls with given audio codec.

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