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    Number of agents in call center

    The calculator works out number of call center agents using Erlang C formula for given call load and service level.

    PLANETCALC, Call center agents number

    Call center agents number

    Average handling time in seconds

    Call ratio to be handled during given maximum waiting time

    Maximum allowed waiting time in seconds

    • VOIP call bandwidth

      The calculator works out bandwidth required to handle given number of VOIP calls with given audio codec.