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Agent work schedule

Gives number of agents per hour using Erlang C formula

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PLANETCALC, Agent work schedule

Agent work schedule

Hourly call load

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Average handling time in seconds
Call ratio to be handled during given maximum waiting time
Maximum allowed waiting time in seconds

Calculators used by this calculator

Creative Commons Attribution/Share-Alike License 3.0 (Unported) PLANETCALC, Agent work schedule

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