Agent work schedule

Gives number of agents per hour using Erlang C formula

Creative Commons Attribution/Share-Alike License 3.0 (Unported)

This content is licensed under Creative Commons Attribution/Share-Alike License 3.0 (Unported). That means you may freely redistribute or modify this content under the same license conditions and must attribute the original author by placing a hyperlink from your site to this work https://planetcalc.com/3150/. Also, please do not modify any references to the original work (if any) contained in this content.

Articles that describe this calculator

PLANETCALC, Agent work schedule

Agent work schedule

Hourly call load

Items per page:

Average handling time in seconds

Call ratio to be handled during given maximum waiting time

Maximum allowed waiting time in seconds

Agents count per hour
Save the calculation to reuse next time, to extension embed in your website or share share with friends.

Calculators used by this calculator