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Call center agents number

The calculator works out number of agent required to handle given call load with given service level.

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PLANETCALC, Call center agents number

Call center agents number

Average handling time in seconds
Call ratio to be handled during given maximum waiting time
Maximum allowed waiting time in seconds
Agents number
 

Calculators that use this calculator

Creative Commons Attribution/Share-Alike License 3.0 (Unported) PLANETCALC, Call center agents number

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