calculator for face to face walk in
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Hi
I would love to know how many agent required to serve walk-in at interview if I want to achieve 80 percent of customers being served within 20 min or 45 min respectively. My average transaction time per walkin is 13min and the post interview work is 7 min. Daily average of walk in is 250.
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| Number of agents in a call center The calculator works out number of call center agents using Erlang C formula for given call load and service level. |
| Number of agents in a call center The calculator works out number of call center agents using Erlang C formula for given call load and service level. |
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